FAQ

Please note, once an online order is placed, we are not able to make any adjustments to that order, so please check orders carefully. Once placed, an order confirmation email will be sent to the email address provided. Please note, we cannot accept orders to P.O. Boxes.

We accept all major credit and debit cards, Paypal, Apple Pay and NIC+ZOE generated Gift Cards as methods of payment.‌

We also offer checkout with ZIP Deferred payments on orders of $100 or more, up to $2000. Your total purchase will be split into 4 payment installments using a credit or debit card of your choice. Orders under $100 do not qualify for ZIP at this time. For more information on this service, please contact us or visit https://zip.co/us/how-it-works.‌

Credit cards and debit cards are generally charged only once we ship the item/s to you. However, both credit and debit cards may “pre-authorize” your order amount with your card issuer at the time the order is placed. This may trigger an “authorization hold” on your card. For debit cards, which draw on funds in a bank account, this means the amount of your purchase remains in your account but is no longer available to you. For credit cards, the charge is not processed but the amount may be deducted from your available line of credit.‌

Your credit or debit card will then be charged when we ship your items to you, for the amount of goods that is actually shipped. It can typically take 3 to 7 days for the purchase amount to clear your account. Your bank controls the timing of authorizations and payments from your account; for details please check with your bank.‌

Customer may use one promotion code per order. Please enter a promotion code in your shopping cart, and your savings will be applied to your order. Promotions and discounts cannot be applied to previous orders. We do not offer price adjustments at this time. A promotional offer can be combined with one NIC+ZOE Inner Circle Reward per order. For more details on Inner Circle Rewards please visit this page.‌

All items marked as FINAL SALE are non-refundable, and cannot be returned for refund or credit.‌

The taxes charged on merchandise are based on state and local tax laws and tax rates. Where required, tax is also applied to the shipping and handling charges. If you return an item for a refund, that refund includes the taxes you paid for the item. There is no refund for taxes paid on shipping and handling, because shipping and handling charges are nonrefundable as soon as an item has been shipped.

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping within the contiguous United States: We offer free shipping on orders $150 and above. Any orders below $150 ship for a flat rate of $12. Your order total must reach $150 or more after any discounts have been applied. Please note NIC+ZOE packages cannot be delivered to a P.O. Box. All orders must be placed with a physical address in the “Shipping Address” fields at checkout.‌

Please allow 1-4 business days for your order to be processed + shipped. Orders that include an item that is noted on product page as expected to ship at a later date will ship as one order, when the delayed item can be included in the order. Orders placed after 12:00pm ET will not begin processing until the following business day.‌

Once your order has shipped you can track your order here.‌

Please note we are closed on weekends and national holidays, orders placed on Friday afternoon will begin processing on the next working business day. For expedited shipping costs and delivery time, please see chart below.

Please note we are currently unable to ship internationally. We apologize for any inconvenience and appreciate your understanding.

Not for you? Or just a change of heart? No worries. We want you to be completely satisfied with your purchase from NIC+ZOE, thus we will accept your return or make an exchange within 30 days of your online purchase for eligible items. Items returned must be in original condition with tags attached.

All items marked as FINAL SALE at time of purchase are ineligible for return or exchange.

We reserve the right to deny a refund, exchange or store credit on any return attempted outside of this window, or if the item(s) returned are not in original condition, damaged or worn. Nicandzoe.com cannot accept any items that were purchased in NIC+ZOE stores or from other retailers. Any such item returned to NIC+ZOE cannot be mailed back to sender.

Refunds will be issued in the same tender as the purchase. Please allow 7-10 business days for processing upon receipt. Shipping charges are not refundable.

Any Reward points acquired during the purchase of a returned product will be deducted upon the crediting of any product return.

U.S. Returns

For your convenience and for better tracking, please use our online return form. There is a $10.00 shipping fee per package with the use of our pre-paid label. For exchanges, there is no charge to return the item(s) and the new merchandise will be shipped to you with no shipping fee.

In stores, we are happy to accept your unworn, unwashed merchandise with original tags attached within 14 days of purchase. An exchange or refund will be issued in the form of the original payment. Refunds will be given for the purchase price on the original receipt. Without a receipt, the return will be refunded at the current selling price and issued as a store credit. Merchandise purchased at a discount of 50% or more off the original retail price will be FINAL SALE and cannot be returned.

For your convenience, items purchased at nicandzoe.com can be returned to any NIC+ZOE boutique when accompanied by a customer’s Order Confirmation email with you at the time of return. Only products purchased directly from a NIC+ZOE boutique or online at nicandzoe.com are accepted for in store returns.

We reserve the right to deny a refund, exchange or store credit on any return attempted outside of this window, or if the item(s) returned are not in original condition, damaged or worn. Nicandzoe.com cannot accept any items that were purchased in NIC+ZOE stores or from other retailers. Any such item returned to NIC+ZOE cannot be mailed back to sender.

PLEASE NOTE: Orders purchased using PayPal or ZIP deferred payments cannot be returned to our NIC+ZOE stores at this point in time, please refer to the online return instructions above.

At this time we aren't able to offer automatic exchanges, but we are happy to assist you with placing a new order in a different size or color, and provide a free return label and replacement UPS Ground shipping. Please contact us Monday - Friday 9am-5pm ET.

• Phone 844 500 9047
• Email info@nicandzoe.com
• LIVE CHAT Chat Now

START A U.S. ONLINE RETURN

ShopRunner + Inner Circle Loyalty "Family" tier members -- your return shipping is on us. To initiate a return, click the link above and you won't be charged the return shipping fee.