Returns + Exchanges



EXCHANGES

Wrong size? Wrong color? Please allow us assist with your exchange.
We're here Monday – Friday 9am-5pm ET.


ONLINE RETURNS

We want you to be completely satisfied with your purchase from NIC+ZOE, thus we will accept your return of product in original condition, with all tags attached within 30 days of receipt of your order. Refunds will be issued in the same tender as the purchase. Depending on your credit card company, the credit should appear on your statement within one to two billing cycles.

Please note, we only accept returns that were purchased via this website. Nicandzoe.com cannot accept orders or exchange any items that were purchased in NIC+ZOE stores or other retailers. Damaged or worn items, or items not purchased directly from NIC+ZOE are unable to be refunded or sent back. Reward points will be deducted upon the crediting of any product return. All items marked FINAL SALE cannot be exchanged or returned at any time.

For returns, there is a $10.00 shipping fee per package with the use of our pre-paid label. For exchanges, there is no charge to return the item(s) and the new merchandise will be shipped to you with no shipping fee.

Start an online return

ShopRunner + Inner Circle Loyalty BBF members – your return shipping is on us. To initiate a return, click the link above and you won’t be charged the return shipping fee.


IN-STORE RETURNS

In stores, we are happy to accept your unworn, unwashed merchandise with original tags attached within 14 days of purchase. An exchange or refund will be issued in the form of the original payment. Refunds will be given for the purchase price on the original receipt. Without a receipt, the return will be refunded at the current selling price and issued as a store credit. Merchandise purchased at a discount of 50% or more off the original retail price will be final sale and cannot be returned. Only products purchased directly from a NIC+ZOE boutique or online at nicandzoe.com are accepted for in store returns.

PLEASE NOTE: Orders purchased using PayPal cannot be returned to our NIC+ZOE stores at this point in time, please refer to the online return instructions above.