Returns + Exchanges



EXCHANGES

Wrong size? Wrong color? Please allow us assist with your exchange.
We're available Monday – Friday 9am-5pm ET.


HOLIDAY RETURNS

We've extended our holiday returns. Any purchase made between November 1 and December 31, 2020 can be returned until January 31, 2021.


ONLINE RETURNS

We want you to be completely satisfied with your purchase from NIC+ZOE, thus we will accept your return of product in original condition, with all tags attached within 30 days of receipt of your order. Items returned must be in original condition with tags attached. Shipping charges are not refundable.

Please note, we only can accept returns that were purchased via this website. Nicandzoe.com cannot accept orders or exchange any items that were purchased in NIC+ZOE stores or from other retailers. All items marked as FINAL SALE at time of purchase are ineligible for return or exchange.

We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition, damaged or worn; items were not purchased directly from NIC+ZOE, or items were marked as FINAL SALE at purchase. Any such item returned to NIC+ZOE cannot be mailed back to sender.

Refunds will be issued in the same tender as the purchase. Please allow 7-10 days for processing upon receipt. Any Reward points acquired for returned products will be deducted upon the crediting of any product return.

For your convenience and for better tracking, please use our online return form. There is a $10.00 shipping fee per package with the use of our pre-paid label. For exchanges, there is no charge to return the item(s) and the new merchandise will be shipped to you with no shipping fee.

Start an online return

ShopRunner + Inner Circle Loyalty BBF members – your return shipping is on us. To initiate a return, click the link above and you won’t be charged the return shipping fee.


IN-STORE RETURNS

In stores, we are happy to accept your unworn, unwashed merchandise with original tags attached within 14 days of purchase. An exchange or refund will be issued in the form of the original payment. Refunds will be given for the purchase price on the original receipt. Without a receipt, the return will be refunded at the current selling price and issued as a store credit. Merchandise purchased at a discount of 50% or more off the original retail price will be FINAL SALE and cannot be returned.

For your convenience, items purchased at nicandzoe.com can be returned to any NIC+ZOE boutique. You must follow the guidelines in our return policy and have your Order Confirmation email with you at the time of return. Only products purchased directly from a NIC+ZOE boutique or online at nicandzoe.com are accepted for in store returns.

PLEASE NOTE: Orders purchased using PayPal cannot be returned to our NIC+ZOE stores at this point in time, please refer to the online return instructions above.