Returns + Exchanges



EXCHANGES

At this time we aren't able to offer automatic exchanges, so instead, we provide a combination of free returns, U.S. free shipping, and repurchase. We are happy to assist you with placing a new order for the correct size. We're available Monday - Friday 9am-5pm ET.


ONLINE RETURNS

We want you to be completely satisfied with your purchase from NIC+ZOE, thus we will accept your return of product in original condition, with all tags attached within 30 days of receipt of your order. Items returned must be in original condition with tags attached. Shipping charges are not refundable.

Please note, we only can accept returns that were purchased via this website. Nicandzoe.com cannot accept orders or exchange any items that were purchased in NIC+ZOE stores or from other retailers.

All items marked as FINAL SALE at time of purchase are ineligible for return or exchange.

We reserve the right to deny a refund, exchange or store credit on any return attempted outside of our 30 day window, or if the item(s) returned are not in original condition, damaged or worn; items were not purchased directly from NIC+ZOE, or items were marked as FINAL SALE at purchase. Any such item returned to NIC+ZOE cannot be mailed back to sender.

Refunds will be issued in the same tender as the purchase. Please allow 7-10 days for processing upon receipt. Any Reward points acquired for returned products will be deducted upon the crediting of any product return.

U.S. Returns

For your convenience and for better tracking, please use our online return form. There is a $10.00 shipping fee per package with the use of our pre-paid label. For exchanges, there is no charge to return the item(s) and the new merchandise will be shipped to you with no shipping fee.


START A U.S. ONLINE RETURN


ShopRunner + Inner Circle Loyalty BBF members – your return shipping is on us. To initiate a return, click the link above and you won’t be charged the return shipping fee.


International Returns

We are happy to accept products in their original condition, with all tags attached within 30 days of receipt of your order. Please use the online form below to initiate your return and print a return label for your package. A return shipping fee will be deducted from the amount credited on your order, dependent on location.

INTERNATIONAL LOCATION RETURN SHIPPING FEE
Canada $15
All other countries $25

Please note that the shipping costs paid at the time of the order will not be refunded. Prepaid duties and taxes are collected by your local customs authority and are therefore non-refundable. As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the returns paperwork. Any customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer.


START AN INTERNATIONAL RETURN
(international orders only)


IN-STORE RETURNS

In stores, we are happy to accept your unworn, unwashed merchandise with original tags attached within 14 days of purchase. An exchange or refund will be issued in the form of the original payment. Refunds will be given for the purchase price on the original receipt. Without a receipt, the return will be refunded at the current selling price and issued as a store credit. Merchandise purchased at a discount of 50% or more off the original retail price will be FINAL SALE and cannot be returned.

For your convenience, items purchased at nicandzoe.com can be returned to any NIC+ZOE boutique. You must follow the guidelines in our return policy and have your Order Confirmation email with you at the time of return. Only products purchased directly from a NIC+ZOE boutique or online at nicandzoe.com are accepted for in store returns.

PLEASE NOTE: Orders purchased using PayPal cannot be returned to our NIC+ZOE stores at this point in time, please refer to the online return instructions above.