Return Policy
EXCHANGES
Wrong size? Wrong color? Please allow us assist with your exchange.
We’re here Monday – Friday 9am-5pm ET.
Extended holiday returns: purchases made online and instore between 11/1/19 through 12/25/19 can be exchanged or returned until January 31, 2020. Please refer to instructions below for completing your return.
ONLINE RETURNS
www.nicandzoe.com accepts returns within 30 days of receipt of the product being shipped. Items must be unworn with tags attached. PLEASE NOTE, damaged or worn items received to our warehouse are unable to be refunded or sent back. Merchandise purchased at nicandzoe.com at a discount of 50% off or more, or labeled as Final Sale, may not be returned. Refunds will be issued in the same tender as the purchase. A pre-paid shipping label can be created. $8 will be deducted from your refund for the use of the label. Depending on your credit card company, the credit should appear on your statement within one to two billing cycles.
Start an online return.IN-STORE RETURNS
In stores, we are happy to accept your unworn, unwashed merchandise with original tags attached within 21 days of purchase. An exchange or refund will be issued in the form of the original payment. Refunds will be given for the purchase price on the original receipt. Without a receipt, the return will be refunded at the current selling price and issued as a store credit.
PLEASE NOTE: Orders purchased using PayPal cannot be accepted in store for a return, please follow the online return instructions above. $8 will be deducted from your refund for the use of the return shipping label. Depending on your credit card company, the credit should appear on your statement within one to two billing cycles.