Return Policy
EXCHANGES
Wrong size? Wrong color? Please allow us assist with your exchange.
We’re here Monday – Friday 9am-5pm ET.
ONLINE RETURNS
www.nicandzoe.com accepts returns within 30 days of receipt of the product being shipped. Items must be unworn with tags attached. Damaged or worn items received to our warehouse are unable to be refunded or sent back. Refunds will be issued in the same tender as the purchase can be created using our pre-paid ship labels. $8 will be deducted from your refund for the use of the label. Depending on your credit card company, the credit should appear on your statement within one to two billing cycles.
Start an online return.IN-STORE RETURNS
In stores, we are happy to accept your unworn, unwashed merchandise with original tags attached within 21 days of purchase. An exchange or refund will be issued in the form of the original payment. Refunds will be given for the purchase price on the original receipt. Without a receipt, the return will be refunded at the current selling price and issued as a store credit.
PLEASE NOTE: Orders purchased using PayPal cannot be accepted in store for a return, please follow the online return instructions above. $8 will be deducted from your refund for the use of the return shipping label. Depending on your credit card company, the credit should appear on your statement within one to two billing cycles.